AEC - Patient Care Representative

US Eye•Elizabeth City, NC

4d•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. Albemarle Eye Center, led by Dr. Jitendra Swarup and vision care experts, provides a wide range of ophthalmic services in Edenton, Elizabeth City, Kinston, Kitty Hawk, and Washington locations. We offer services from LASIK laser eye surgery, LenSx® Laser Cataract Removal, oculoplastic, glaucoma treatment, to routine eye exams and contact lens fittings. Our team of eye doctors is proud to provide personalized service with an unparalleled commitment to excellence. Our practice is dedicated to providing you and your family with quality eye care and state-of-the-art medical and surgical treatment. The Patient Care Representative is responsible for maintaining a friendly, professional environment as our first and last point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Must be able to work under pressure and respond to patient requests in a positive manner.
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Responsibilities

Greet and direct all patients, visitors, and staff upon entry of the practice.
Provide a pleasant, and prompt check-in/check-out experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Maintain a professional demeanor during high stress situations.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances.
Fill out essential reports and forms as requested.
Additional administrative responsibilities as needed.