Patient Care Representative
About The Position
The Patient Care Representative will advocate for patients' appointments and healthcare needs. This role involves communicating unresolved issues to management for timely interventions, maintaining accurate records of calls, and efficiently fielding patient questions and concerns. The representative will process messages and report them to the respective physicians and their teams as necessary. Additionally, they will attend and actively participate in team meetings, answer phones according to department standards, and communicate effectively in the call center assignment. The position requires consistently providing service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence, and service. Other work-related duties may be assigned.
Requirements
- Ability to read, write and communicate in English at the level of a high school graduate
- Ability to work independently in a fast paced environment
- Excellent telephone and communication skills
- Strong interpersonal, customer service and time management skills
- Experience with current office technology, proficient with computer office applications
Nice To Haves
- Minimum of one year experience in a clinical setting preferred
Responsibilities
- Advocates for the patient’s appointments, and healthcare needs
- Communicate unresolved issues to manager or designee to facilitate timely interventions
- Demonstrate excellent communication skills effectively and efficiently
- Maintains accurate records of all calls and corresponding details
- Efficiently field patient questions and concerns
- Process messages and report to the respective physicians and their teams, whenever necessary
- Attends and actively participates in team meetings
- Answers phones in accordance with department standards to achieve expected goals
- Communicates effectively and efficiently when in the call center assignment
- Other work related duties as assigned
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
