Patient Care Representative

Capital Health Plan • Tallahassee, FL

10h • Onsite

About The Position

What if your role could shape a patient's entire healthcare experience, starting with one call, one conversation, one moment of care? Capital Health Plan in Tallahassee, FL is seeking a full-time Patient Care Representative who thrives in a fast-paced, people-first environment. If you're passionate about helping others and want a role where your impact is felt daily, submit your application today! As our Patient Care Representative, you'll earn a competitive wage. We also offer an excellent benefits package, including: Health coverage and dental insurance Health and dependent care spending accounts Short and long-term disability Major disability time off (MDTO) Retirement plan Life and AD&D insurance Voluntary life and AD&D insurance Paid time off (PTO) Employee assistance program SmartDollar

Requirements

• High school diploma or GED
• Clear and professional communication skills
• Strong attention to detail and ability to follow procedures
• Ability to learn and use electronic scheduling and medical record systems
• Ability to multitask while delivering courteous service
• Must have the ability to pass a background check and drug screening test

Nice To Haves

• At least one month of related experience or training
• Healthcare or customer service experience
• Scheduling experience
• Familiarity with EHR systems
• Payment collection experience
• A commitment to patient safety

Responsibilities

• Answer all calls
• Schedule appointments
• Enter accurate information into the EHR
• Keep provider schedules running smoothly
• Welcome patients
• Assist with check-ins
• Collect payments
• Ensure records are complete and organized
• Enroll patients in tools like the Patient Portal
• Help manage messages
• Keep communication flowing and care seamless

Benefits

• Health coverage
• Dental insurance
• Health and dependent care spending accounts
• Short and long-term disability
• Major disability time off (MDTO)
• Retirement plan
• Life and AD&D insurance
• Voluntary life and AD&D insurance
• Paid time off (PTO)
• Employee assistance program
• SmartDollar

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED