Patient Care Representative

Pediatric Associates of Greater Salem Inc • Beverly, MA

1d • Onsite

About The Position

Working under the supervision of the Operations Manager, the Patient Care Representative is responsible for managing high volumes of inbound and outbound calls, assisting patients with scheduling, registration, and general inquiries, and supporting front desk operations. This role ensures smooth communication between patients and clinical staff while maintaining a professional and welcoming environment.

Requirements

• High school diploma or graduation equivalency degree (GED)
• Minimum age - 18yrs

Nice To Haves

• Experience with Epic EMR helpful
• Bilingual - Spanish and/or Portuguese speaking highly preferred

Responsibilities

• Greet patients and families at the front desk upon entering the office
• Answer and route incoming calls promptly and professionally
• Schedule, confirm, and reschedule patient appointments using electronic health records
• Receive and respond to messages via voicemail and Patient Portal for urgent and non-urgent appointments
• Verify patient demographic and insurance information
• Follow communication scripts and protocols for various patient interactions
• Administrative duties and projects assigned as needed
• Maintain confidentiality and comply with HIPAA regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED