Entry Level Medical Sales

Rehab Medical•San Antonio, TX

3d•Onsite

About The Position

Rehab Medical is seeking a Patient Care Representative (PCR) to join their dynamic Sales Team. The PCR plays a crucial role in supporting patients throughout the mobility equipment process, from initial intake to equipment approval. This role ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency. The company values attitude, aptitude, and a drive to succeed, and is recognized as one of Indiana's top places to work. This is a rewarding opportunity to work alongside dedicated individuals, grow skill sets, and advance your career.

Requirements

Bachelor's degree required
Minimum 2 - years of administrative support experience
Intermediate computer skills
Exceptional interpersonal skills with ability to develop relationships
Ability to maintain confidentiality
Excellent verbal and written communication skills
Ability to work independently, be detail oriented, and organized

Responsibilities

Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment.
Establish themselves as the main point of contact for patients.
Verify insurance coverage; if unable to complete verification, contact Business Support or submit the claim for business support to verify.
Explain the process and get the patient to commit to the process.
Ensure intake is completed within 5 business days. If the patient is unreachable after 5 days, escalate to the Manager or Sales Representative for potential order cancellation.
If ongoing contact attempts (“phone tag”) occur, document each attempt rather than canceling the order.
Coordinate and schedule all necessary patient evaluations, including: Face-to-Face (F2F) physician evaluation, Physical or Occupational Therapy (PT/OT) evaluation, and Assistive Technology Professional (ATP) evaluation (for complex orders).
Schedule each step within 3 business days to keep the process moving efficiently.
Ensure scheduling process is completed within 20 days. If scheduling exceeds 20 working days, PCRs must involve a manager for next steps.
Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.
Support Sales Representatives by assisting with documentation as needed, including attaching, faxing, or assisting the sales team with the paperwork process.
Follow up with physician offices to ensure all forms are completed and received (role to be agreed upon with Sales Rep and Sales Manager).
Ensure final documentation is faxed to the doctor timely.
Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.
Provide updates to patients at least every 5 business days, or more frequently if significant changes occur.