Patient Care Representative - Phone Center
About The Position
MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable. Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!
Requirements
- High School diploma or equivalent.
- 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
- Excellent verbal and written communication skills
- Computer proficiency
- Multitask and work as a team
- Knowledge of medical terminology, procedures, diagnoses, and health insurance
- Efficient problem solver
- Adaptable, flexible, and reliable
- Ability to multitask in a fast-paced office environment and work either independently or as part of a team
Nice To Haves
- Medical office experience
- Electronic Medical Record (EMR) experience
Responsibilities
- Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner
- Confirm and update patient demographic and health insurance information
- Perform health insurance eligibility checks and be able to provide accurate answers to patient insurance inquiries
- Schedule patient appointments for Primary and Specialty Care in Athena, manage online portal messages, and electronic task buckets
- Assist patients, families, and caregivers with Patient Portal access and encourage use of the Portal
- Efficiently process and escalate patient requests, questions, and issues to appropriate resources
- Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers
- Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
- Understand and maintain HIPAA regulations and patient privacy protocols
- All other duties as assigned by managers and leads
Benefits
- Discretionary paid time off
- 401(k) plan with employer match
- Excellent benefits
- Top-notch training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
