Patient Care Representative

Sentara Health • Charlottesville, VA

1d • Onsite

About The Position

This position is responsible for the registration process of new and current patients at the site. It involves completing check-in and check-out functions, including the collection of co-pays, scheduling of appointments, and processing requests for medical records. The role also requires answering telephone calls and greeting all patients and visitors with a smile. The individual must be able to communicate professionally with insurance carriers and discharge planners, and possess an enthusiastic and energetic demeanor. The employer, Sentara Health, is an excellent healthcare organization committed to its People, Quality, Patient Safety, Service, and Integrity, with a mission to improve health every day and a vision to be the healthcare choice of the communities it serves. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider, operating for over 131 years, with hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. Sentara has been recognized as an "Employer of Choice" for over ten years and by U.S. News and World Report as having "Best Hospitals" for 15+ years, offering professional development and a continued employment philosophy.

Requirements

• High School Diploma or Equivalent
• Ability to communicate with insurance carriers and discharge planners in a professional manner
• Enthusiastic and energetic

Nice To Haves

• Previous front-desk or patient care experience

Responsibilities

• Responsible for registration process of new and current patients at the site
• Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records
• Answers telephone calls and greet all patients and visitors with a smile
• Communicate with insurance carriers and discharge planners in a professional manner

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees