Patient Care Representative/Front Desk
About The Position
Seeking a full time PSR for Waukee 2nd floor M-F 8Am-5PM. Must be a patient-focused team player, have strong people skills and the ability to multi-task. Job Summary: The Patient Service Representative (PSR) is responsible for answering a multi-line phone system, scheduling appointments for patients, taking messages, and greeting patients, visitors, and guests in the office. Ideal candidate will exhibit a good first impression of the office. They will utilize strong interpersonal skills to effectively communicate with patients, families, and staff to promote continuity of care and maintain a positive clinic image.
Requirements
- High school graduate.
- Previous reception experience required.
- Must have a fundamental knowledge of typing and filing techniques.
- Must be able to read, write, and speak fluent English.
- Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders.
- Continuous speaking, hearing, and visual effort.
- Must have the ability to communicate effectively and work independently.
- Continuous mental and visual concentration requiring attention-to-detail and accuracy.
- Working conditions are typical to a normal office or individual home office environment.
- Must possess manual dexterity to operate computer and other office equipment.
- Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software).
- Must be able to bend, stoop, kneel, or crouch as part of job functions.
- Ability to lift and carry up to a maximum of twenty-five (25) pounds when necessary.
Nice To Haves
- Previous medical experience and insurance knowledge preferred, but not required.
Responsibilities
- Answer a multi-line phone system and deliver calls and messages timely and accurately.
- Schedule exams for all modalities for multiple Iowa Diagnostic and Procedure Center (IDIPC) Clinics.
- Knowledge of procedures and exam preparation and can schedule radiology procedures and exams in the RIS System proficiently.
- Initiate good public relations and communicate effectively with patients, visitors, office personnel, and referring physicians’ offices.
- Process patient registrations and payments.
- Become proficient in Abbadox and Epic computer programs as well as Ring Central multi-line phone system.
- Attend staff meetings
- Report problems related to staffing, morale, work methods, and procedures to Clinic Supervisor.
- Inform Clinic Supervisor of supply needs.
- Functions other than those described above due to extenuating circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
