Patient Care Representative/CC Agent

HealthTexas Primary Care Doctors • San Antonio, TX

21h • Onsite

About The Position

The Contact Center Agent is responsible for providing excellent customer service to patients, clinics and associates including assistance with scheduling and registration in a fast-paced inbound call center environment.

Requirements

• High school diploma or GED.
• 6 month call/contact center experience or equivalent (answering phones), required.
• 2 years customer service experience (can be combined with call/contact center experience), required.
• Must have had a contact center (or equivalent)/customer service job in the last 8 years, required.
• Must type minimum 35 WPM, required.
• Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills.
• Demonstrated data entry and documentation skills, attention to detail.
• Proficient with Microsoft Office applications, EMR systems and computer user

Nice To Haves

• Spanish preferred, NOT required.
• 1 year of Sales experience preferred, NOT required.
• Experience in the healthcare industry and experience with 3rd party payers strongly, preferred.

Responsibilities

• Provides a high level of professionalism and customer service while delivering first-level support of all inbound calls and directs them to the appropriate personnel.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients.
• Accurately updates patient records following established guidelines for notes to clinics and providers.
• Follows appropriate standard operating procedures and quickly identifies and escalates high-priority issues.
• Performs professionally when confronted with escalations, emergency, critical, or unusual situations.
• Provides accurate, timely and professional resolution on all supported issues.
• Accurately triages, assigns/escalating tickets per current processes and standards.
• Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals.
• Researches unidentified incoming electronic documents.
• Handles requests for medical records or information and sorts requests according to predetermined priorities.
• Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations.
• Maintains patient privacy and adheres to all regulatory requirements.
• Correctly utilizes all required electronic systems.
• Timely and accurate completion of all assigned duties.
• Maintain dependable attendance and schedule adherence.
• Other duties as assigned.

Benefits

• Free medical benefits for associates
• Paid time off
• An atmosphere where your efforts are rewarded
• $500 bonus for full time associates
• Competitive salary
• 15 days/ year paid-time off
• Employer paid insurance for associate and competitive insurance for associate family members
• Dental and vision insurance
• Tuition reimbursement
• 401(k) contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED