Patient Care Rep

CoxHealth • Springfield, MO

9d • Hybrid

About The Position

A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.

Requirements

• Must be able to use computer/software systems, phone system in order to transmit orders.
• Markets and represents Home Support in a positive and professional manner at all times.
• Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
• Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking.
• Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
• Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
• Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job.
• Practices safety principles in completing job.
• Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels.
• Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
• Utilizes standards, guidelines and protocols for optimal care delivery.
• Incorporate data and information to continually improve care and practice to enhance outcome.
• Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.
• Must obtain Class E Driver's License within 30 days of hire.

Responsibilities

• Delivery, set-up and education of durable medical equipment and supplies.
• Provide 24-hour/day coverage to Home Support customers.
• Triage all calls effectively.
• Referral intake and warehouse duties.

Benefits

• Medical
• Vision
• Dental
• Retirement with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED