Patient Care Nurse

Amber Specialty Pharmacy•Omaha, NE

5d•Onsite

About The Position

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. This is an office-based position. Within the defined scope of nursing practice, assist pharmacists and staff members in reviewing and providing pharmaceutical care services to the patients of Amber Pharmacy and Hy-Vee Pharmacy Solutions. This includes but is not limited to oversight, monitoring, and proper documentation of patient medication and disease therapy management, as well as acting as a resource for subcontracted nursing services.

Requirements

Current, unrestricted RN license in state of residence and ideally compact states.
Proficient with MS Excel, Word, and Outlook
Self-initiative
Ability to work with all levels of internal management and staff, as well as outside clients and vendors
Ability to communicate effectively, both written and verbal, with all departments and at all levels of the organization
Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers, management, and other healthcare professionals
Display excellent judgment consistently
Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards
Working knowledge of the healthcare industry
HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information
Knowledge of state, federal, and Joint Commission guidelines/regulations/laws
Minimum of two (2) years of hospital/ clinic or home healthcare environment, including patient and professional education skills preferred
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Registered Nurse (RN) from an approved program by the National League of Nursing Accrediting Commission (NLNAC) or the Commission on Collegiate Nursing Education (CCNE)
Full, current, and unrestricted license as a Registered Nurse (RN)
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
The ability to observe details at close range (within a few feet of the observer)
Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work.
Software specific to the position, including but not limited to Microsoft Outlook and Skype.
Must lift and traverse the area to move paper and supplies to use the equipment.
The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Nice To Haves

Knowledge of pharmacology, infection control preferred
Knowledge of the technology necessary to administer high-touch therapies preferred
Standard nursing practices
A Bachelor of Science in Nursing (BSN) or Masters of Science in Nursing (MSN) is highly desired
Oncology or other specialized clinical certification is highly desired
Certified Case Manager Certification (CCM) or Accredited Case Manager (ACM) Certification is highly desired
Additional state licenses are highly desirable, but a willingness to obtain additional licensure will be
Upon hire, obtain Company-supported advanced certification, education, and expertise
Prior experience in treating and caring for patients with organ transplants, cancer, hepatitis, rheumatoid arthritis, multiple sclerosis, and other chronic conditions is highly desired

Responsibilities

Coordinates and aligns patient services with field resources as well as third-party vendors.
Evaluates the entire patient's history in making clinical decisions relating to quality healthcare decisions.
Analyzes and investigates concerns from patients, caregivers, providers, payers, internal staff, or others.
Handles incoming calls from internal and external customers as well as answering all nurse line and direct calls.
Calls the provider's offices for questions and clarifications.
Establishes and maintains effective professional relationships with providers.
Enforces all state, federal, and local laws pertaining to nursing practice as well as Company policies and procedures.
Responsible for coordinating and delivering resources and information to optimize the patient and caregiver experience with specialty therapy with the ultimate goal of improving patient outcomes.
Coordinates the care of high-risk, post-transplantation and other specialty-targeted populations appropriately, efficiently, and cost-effectively.
Assists patients in arranging timely access to services and evaluates social/financial/environmental support adequacy in a culturally sensitive manner.
Utilizes known community resources to link patients with outside services/available programs.
May participate in an interdisciplinary care team meeting to problem solve around highly complex care needs.
Interacts with patients via phone and in person to educate, motivate and empower them at every step of their care plan.
Documents patient adherence, side effect, and all information related to treatment and provide patient support as needed.
Produce timely, accurate, and quality documentation.
Assists with injection training techniques and support.
Assists pharmacists in providing quality of life and annual clinical reassessment counseling to patients according to medication and/or disease state.
Works with healthcare providers to gather necessary medical documentation to support the coordination of treatment and ensure delivery of quality healthcare.
Consults with prescribers and patients regarding the use of medications and potential drug interactions, adverse reactions, and other clinical interventions.
Review and monitor patient care plan according to medication therapy and orders for safety and efficacy considering specific patient conditions and health status; reassess, update and review patient care plans and medications as appropriate.
Assists with the review of Prior Authorizations and Appeals requests.
Completes post-discharge assessments with patients.
Act as a central resource to internal and external staff for information on nursing and/or clinical issues.
Manage data entry and tracking to support a disease management approach for patients with chronic conditions.
Establish, coordinate and maintain a strong relationship with national organizations and state and local chapters, including Oncology Professionals, i.e., ACCC, ONS, MOC-ONS, Leukemia & Lymphoma Society, ASCO, NCCN, etc.
Develop and present informational/educational sessions to Amber Pharmacy staff.
Remain current with REMS programs, clinical requirements of conditions, and medications.
Keep abreast of industry trends and maintain knowledge of therapy by reading/reviewing literature, maintaining continuing education requirements, and attending in-services, seminars, conferences and other educational opportunities.
Represent the Company in a professional manner and appearance at all times.
Adhere to all company policies as indicated in the handbook and directives issued by management.
Has reviewed Accreditation Policy and Procedure manual.