Administrative Assistant - Nurse and Patient Care

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: Late add-ons over the weekend — new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. Monitor & respond to the NPCS email address – to facilitate a smooth onboarding process, the program coordinator will monitor Computer lab coverage — orientation sessions in the computer lab require dedicated on-site coordinator support. Module assignment — required learning modules must be assigned to each new hire prior to start. Completion tracking — ongoing monitoring of module completion across the orientation cohort. Clearance review — verifying that new hires have completed required clearances before unit placement. Buddy assignments — pairing new hires with appropriate buddies for unit-based onboarding. NA Core identification and roster build – Identifying new hires that need NA core and build the roster for the course BLS class identification and enrollment — identifying the correct BLS class and enrolling each new hire. Admin queue work — transacting rosters and creating LMS classes for orientation.

Requirements

High school education or equivalent.
Two years of administrative support experience of increasing variety and/or complexity
Creatively uses PC, word processing and other office tools.
Thorough knowledge of department policies, procedures, and goals.

Responsibilities

Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.
Manage late add-ons received over the weekend
Provide computer lab coverage during orientation sessions
Assign required modules to new hires
Track module completion and follow up on outstanding items
Review clearance status prior to start
Coordinate buddy assignments
Identify and enroll new hires in NA Core
Identify and enroll new hires in the appropriate BLS classes
Transact rosters out of the admin queue
Create LMS classes and transact roster for orientation