Patient Care Navigator

Samaritan Daytop Village•New York, NY

6d•$23 - $28•Hybrid

About The Position

Samaritan Daytop Village is a nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area. They serve over 33,000 New Yorkers annually. The Patient Care Navigator is responsible for providing care management for clients and their families/support system, advocating for clients to obtain the full range of needed services, and ensuring coordination of these services. The role involves addressing member needs such as appointment monitoring, event notifications, and linkage with other service providers, as well as providing care plan updates. Patient Care Navigators must understand how to access services, communicate effectively, and build strong relationships with members, all in support of Samaritan Daytop Village's mission and goals.

Requirements

Associates Degree in Human Services, Sociology, Psychology or a related field.
Willingness to travel regularly in the community and to members’ homes as needed.
Computer literacy including proficiency in Microsoft Office Suite and EHR.
Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
Flexibility is needed as members may call outside of daily work schedule (24-hour call).

Responsibilities

Conducts agency visits to client's providers.
Maintains a caseload as assigned by the Care Coordination Supervisor.
Utilizes approved Health Home assessment tools and Health Information Technology (HIT) to complete initial and annual assessments and to develop an appropriate care plan of service needs.
Completes an accurate monthly HML assessment for each assigned member.
Provides referrals, develops linkages and follows up on client services including timely documentation in all Electronic Medical Records for corresponding Health Homes.
Uses health Information Technology (HIT) dashboards to link services and communicate among care management team, providers, members and their families/caregivers.
Conducts member outreach and engagement activities to designated Health Home members, including face-to-face, mail, electronic and telephone contact.
Ensures that services provided to each member of his/her caseload meets core values of care management services as set forth in federal guidelines of Affordable Care Act.
Assists members in accessing health care and social service systems including arranging for transportation, scheduling and accompanying member to appointments.
Helps members in identifying available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services.