CARE MANAGEMENT PATIENT NAVIGATOR
About The Position
The Care Management Patient Navigator provides support for care coordination services to both moderate and high-risk patients with acute and chronic illnesses in a primary care setting. This position will optimize health and management of chronic conditions to prevent/minimize long term complications to patients, assist patients with community resources, medication cost assistance, social determents of health, and coordination of patient appointments. Will serve as a member of the patients care team working closely with Care Management Specialist, Care Connect, Behavioral Health Specialists, providers, and medical staff to ensure continuity of care. The Care Management Patient Navigator demonstrates excellent customer service performance in attitude and actions that are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation.
Requirements
- High School diploma and/or equivalent required
- Successful completion of a competency-based Medical Assistant (MA) training program required
- One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required
- BLS certification required within six (6) months as a new hire or internal transfer
- Knowledge of proper release of information standards
- Excellent oral communication and interpersonal skills
- Excellent organization, time management skills and attention to detail
- Proficiency with basic computer and typing skills
- Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions
- Ability to work independently or as part of a team
- Ability to maintain confidential information
Nice To Haves
- Primary care experience preferred
- EPIC experience preferred
Responsibilities
- Performs coordination of care by scheduling appointments, obtain necessary authorizations, and ensure smooth transitions between different healthcare providers.
- Performs standardized assessment tools such as depression screenings, functionality and health risk assessments.
- Follow up with patients and document accurately and appropriately using EPIC.
- Work with a variety of community connections to provide resources for patients who experience SDoH needs including assistance with medication costs, transportation needs, housing and food insecurities, and medical care. identify and address issues like transportation, language barriers, and cultural differences to improve patient access.
- Assist with ED follow-up calls, typically 2 days after discharge with goal to improve the patient understanding of discharge instructions and reduce readmissions.
- Provide information and support to patients with guidance on insurance options, financial assistance and emotional support. Be passionate about advocating for patients' needs and helping them navigate the healthcare system.
- Participates in staff meetings, in-service programs and continuing education activities as necessary.
- Follow infection control protocols and safety guidelines.
- Adhere to all HIPAA regulations and maintains patient confidentiality.
- Performs other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement plans with employer match
- Paid time off to support work-life balance
- Employee wellness programs and mental health support
- Tuition reimbursement, university discounts, and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
