Patient Care Navigator

Samaritan Daytop Village•Bronx, NY

1d•Onsite

About The Position

Samaritan Daytop Health is a FQHC community‑based health center based in the Bronx that provides holistic, integrated primary and behavioral healthcare to adults and families. It is in collaboration with Samaritan Daytop Village which provides housing, addiction support and behavioral health to the community. The clinic offers comprehensive services including primary care, psychiatric care, preventive health services, nutritional counseling, and case management, with a strong focus on culturally responsive and affordable care for underserved populations. As a trusted partner of Samaritan Daytop Village, the health center is closely integrated with substance use, mental health, and recovery programs, allowing patients to receive coordinated physical and behavioral healthcare in a supportive, patient‑centered environment. The Patient Care Navigator plans, organizes, coordinates, monitors and evaluates the provision of services at Samaritan Daytop Health's Clinic. They collaborate with the team in promoting quality patient care to the communities we serve through the appropriate utilization of resources and coordination of professional and ancillary staff. Additionally, the Patient Care Navigator will provide direct patient care if needed.

Requirements

Associates Degree in Human Services, Sociology, Psychology or a related field.
Minimum Three (3) years supervisory experience strongly preferred and/or three years progressive nursing experience, preferably in an outpatient setting.
Must be creative, intuitive team player with excellent communication, organizational and interpersonal skills.
Computer literacy including proficiency in Microsoft Office Suite and EMR.
Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.

Responsibilities

Conducts agency visits to client's providers.
Maintains a caseload as assigned by the Care Coordination Supervisor.
Utilizes approved Health Home assessment tools and Health Information Technology (HIT) to complete initial and annual assessments and to develop an appropriate care plan of service needs.
Completes an accurate monthly HML assessment for each assigned member.
Provides referrals, develops linkages and follows up on client services including timely documentation in all Electronic Medical Records for corresponding Health Homes.
Uses Health Information Technology (HIT) dashboards to link services and communicate among care management team, providers, members and their families/caregivers.
Assumes role of patient advocate and conforms to policies and regulations governing patient rights, confidentiality and the HIPAA Privacy Rule.
Maintains a clean, safe and therapeutic work environment.
Identifies, investigates and reports patient/environmental safety factors and makes recommendations for improvement.