Patient Care Manager

Quadcare, LLC. • Boca Raton, FL

1d • Hybrid

About The Position

QuadCare LLC is a Medicare-certified home health agency based in Boca Raton, FL. We are a growing, people-first organization built on clinical excellence, genuine patient advocacy, and a team that truly cares about the outcomes we deliver. At QuadCare, every patient interaction matters — and we are looking for someone who feels the same way.

This is a rare opportunity for a clinician who wants to do more than just deliver care — someone who wants to own the patient experience from first contact to discharge and every touchpoint in between.
As Patient Care Manager, you will be the heartbeat of QuadCare's Medicare division. You will lead our clinical support team, build meaningful relationships with referral sources and providers, ensure our patients have everything they need throughout their care journey, and serve as the communication bridge between our care team, our patients, and the outside world.
If you are a clinician who is equally comfortable managing a complex caseload and walking into a hospital discharge planning office and making an instant impression — this role was built for you.

Requirements

• Active RN or LPN license in the State of Florida, in good standing
• Minimum 2 years of Medicare home health experience
• Working knowledge of Medicare Conditions of Participation, OASIS-E, and home health documentation standards
• Experience coordinating or supervising clinical or administrative staff
• Proficiency with home health EMR software (Axxess, Homecare Homebase, or similar)
• Exceptional verbal and written communication — clear, confident, and professional in every interaction
• Naturally warm and personable — people enjoy working with you and trust you quickly
• Keen attention to detail — accuracy and follow-through protect patients and the agency
• Comfortable reviewing and reconciling clinical documentation with a sharp eye for deficiencies that could impact compliance or reimbursement
• A self-starter who makes sound decisions independently and follows through without being reminded
• Highly organized with the ability to manage competing priorities without losing track of any of them
• A genuine passion for home health and a deep commitment to patient wellbeing
• A natural connector who builds relationships easily and maintains them consistently
• A team player who leads by example and brings others up with them

Nice To Haves

• Bilingual (English/Spanish or English/Creole) a plus
• Prior experience as a Patient Care Manager, Director of Patient Services, or Clinical Coordinator
• Experience in community outreach, provider relations, or business development within a home health setting
• Familiarity with ACHC or CHAP accreditation standards

Responsibilities

• Serve as the primary point of contact ensuring every patient feels informed, supported, and cared for throughout their home health episode
• Close the loop on every patient need — from admission through discharge, nothing falls through the cracks
• Proactively communicate with patients and families regarding care plans, visit schedules, and any changes in their care
• Identify and resolve barriers to care quickly and with compassion
• Partner with and mentor the patient engagement team to elevate the standard of every patient interaction
• Own nurse and aide scheduling — matching field staff to patients based on location, qualifications, and patient needs
• Direct and guide the administrative support team on daily coordination tasks, documentation follow-up, and workflow execution
• Serve as the go-to resource for the administrative team, providing clear direction so day-to-day operations run smoothly
• Coordinate with our clinical QA partner on OASIS and Plan of Care status to ensure timely turnaround and compliance
• Monitor visit frequency compliance and documentation timeliness across the active caseload
• Supervise the RCD submission process, ensuring accuracy, timeliness, and compliance with Medicare documentation requirements
• Generate and review operational and clinical reports to monitor caseload activity, submission status, and team performance, identifying and addressing trends or gaps proactively
• Build and nurture lasting relationships with hospital discharge planners, case managers, social workers, and physicians
• Respond to referrals promptly and communicate intake decisions with clarity and professionalism
• Represent QuadCare in the community with the warmth, credibility, and confidence that makes referral sources want to call us first
• Participate in provider outreach and relationship-building activities as a visible, trusted face of QuadCare
• Serve as the clinical communication hub between field staff, physicians, and the care team
• Review face-to-face encounter documentation for completeness and accuracy, identifying deficiencies and coordinating with physicians and clinical staff to ensure timely corrections prior to submission
• Ensure timely physician notification for any significant changes in patient condition
• Support the admissions and intake process, confirming clinical eligibility and coordinating start-of-care logistics
• Conduct or support supervisory home visits per Medicare requirements
• Maintain working knowledge of Medicare Conditions of Participation and ensure day-to-day operations reflect compliance standards
• Train and mentor the patient engagement and administrative support team on best practices, communication standards, and patient-first workflows
• Foster a team culture of accountability, warmth, and continuous improvement
• Model the communication and professionalism standards you expect from the team

Benefits

• Competitive salary commensurate with experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed