Patient Care Manager

Pinnacle Treatment Brand • Newport News, VA

2d • Onsite

About The Position

As a Patient Care Manager – Ambulatory Services (PCM‑AMB) at our Newport News, VA location, you are a key leader within the multidisciplinary treatment team. This role is responsible for overseeing high‑quality, patient‑centered care in a transitional living or outpatient setting. The Patient Care Manager provides direct supervision, guidance, and mentorship to Patient Care Specialists (PCS I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care while maintaining regulatory compliance and operational standards. Pinnacle Treatment Centers is a mission‑driven organization committed to providing compassionate, evidence‑based addiction treatment. Patient Care Managers play a critical leadership role in supporting recovery environments, teammate development, and patient safety.

Requirements

• Associate degree from an accredited college or university in a behavioral science discipline plus one (1) year of experience in a behavioral health setting, or High school diploma or equivalent plus three (3) years of experience in a behavioral health setting
• Minimum of one (1) year of experience supervising and leading a team
• Strong understanding of addiction treatment and the recovery process, including medication‑assisted treatment
• Current CPR/First Aid certification (may be obtained upon hire)
• Current MANDT or CPI certification (may be obtained upon hire)
• Valid driver’s license in good standing
• Ability to travel up to 50% as needed

Nice To Haves

• Undergraduate degree from an accredited college or university
• Four (4) or more years of experience working in behavioral health
• Two (2) years of experience supervising and leading a team

Responsibilities

• Provide direct supervision, mentorship, and leadership to PCS and PRC teammates
• Support recruitment, onboarding, retention, and performance development of patient care teammates
• Promote accountability, engagement, and a positive team culture
• Ensure role clarity and skill development through regular supervision and individual development planning
• Maintain appropriate staffing and scheduling in accordance with program needs and Pinnacle standards
• Manage accurate timekeeping and bi‑weekly payroll submission
• Conduct 90‑day and annual performance reviews with measurable goals
• Investigate teammate concerns and collaborate with HR and leadership on resolution
• Plan, lead, and document team meetings and trainings to support quality improvement and regulatory readiness
• Assist with admissions, transfers, and discharges, including patient monitoring, searches, observed drug screens, and transportation as needed
• Collaborate with clinical and medical teams to support trauma‑informed care and crisis prevention
• Oversee patient belongings searches, heat treatment, documentation, and secure storage of non‑permitted items
• Manage patient cash balances and ensure accurate documentation and audits
• Oversee patient self‑administration of medication procedures and vital sign collection in collaboration with nursing staff
• Support PCS/PRC‑led recovery groups, meetings, and recreational activities
• Oversee grocery budgets, meal planning, and ordering processes
• Manage ordering and organization of patient care and program supplies
• Assist patients without resources in meeting basic needs using available supports
• Monitor documentation for accuracy, timeliness, and compliance, including EHR entries and incident reports
• Ensure safety protocols, infection control measures, and facility cleanliness are maintained
• Monitor census accuracy and communication tools related to patient occupancy
• Coordinate and approve transportation arrangements when staff are unavailable
• Uphold professional boundaries and ethical standards across the department
• Serve as a liaison between patient care teams and other departments
• Participate in daily huddles, treatment team meetings, and leadership meetings
• Serve as Administrator on Call as scheduled
• Train teammates on the PCS Playbook and Pinnacle Treatment Models
• Perform all PCS/PRC duties as needed to support operations
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO)
• 401(k) with company match
• Company‑sponsored training and certification opportunities
• Comprehensive benefits package including medical, dental, vision, short‑term disability, long‑term disability, and accident insurance
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarship opportunities through Capella University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree