Patient Care Manager- Behavioral Health

Licking Memorial Health Systems • Newark, OH

6d

About The Position

The Patient Care Manager provides leadership and operational oversight for the inpatient behavioral health unit at Shepherd Hill. The role ensures appropriate staffing, quality patient care, regulatory compliance, and efficient daily operations. The manager supervises and develops staff, monitors quality and safety indicators, addresses patient and employee concerns, and supports the unit’s overall goals and operations in collaboration with leadership, physicians, staff, and community agencies.

Requirements

• Bachelor of Science in Nursing (BSN).
• Current Registered Nurse (RN) license in the State of Ohio.
• Knowledge of behavioral health regulations and accreditation standards, including OhioDBH, TJC/DNV, ISO, and other applicable regulatory requirements.
• Ability to perform and oversee direct patient-care responsibilities, including age/population-specific care, restraint application, infection control, and safety procedures.
• Ability to monitor quality and performance indicators, conduct audits, identify trends or deficiencies, and implement corrective actions.
• Strong leadership, communication, conflict-resolution, and customer-service skills, including the ability to address patient concerns and lead staff effectively.
• Ability to work collaboratively with hospital leadership, physicians, clinical teams, community agencies, and regulatory organizations.
• Knowledge of mandatory reporting requirements, including MUIs, abuse/neglect, safety concerns, and applicable OhioDBH/ADAMH reporting requirements.
• Specific annual education related to specialty certifications and standards may be required due to LMH accreditation by DNV and TJC.

Nice To Haves

• At least 4 years of clinical nursing experience, preferably in behavioral health, psychiatric nursing, or an inpatient setting.
• Previous leadership, supervisory, or management experience, including staffing, scheduling, employee performance, and disciplinary processes.

Responsibilities

• Provide daily leadership and operational oversight for the inpatient behavioral health unit, including coordinating staffing and addressing operational needs.
• Ensure safe, high-quality patient care and assist with direct nursing duties and unit staffing as needed.
• Monitor compliance with regulatory and accreditation requirements, including TJC/DNV, ISO, and Ohio Department of Behavioral Health standards.
• Supervise staff performance, including interviewing, hiring, onboarding, coaching, disciplinary action, performance evaluations, and competency reviews.
• Monitor quality and safety indicators, investigate identified concerns or variations, and implement corrective actions.
• Review patient satisfaction feedback, resolve patient and customer concerns, and complete follow-up as appropriate.
• Develop employee schedules, review time-off requests, and monitor staffing levels to ensure adequate unit coverage.
• Collaborate with Behavioral Health leadership, hospital departments, committees, and community agencies to support patient care and departmental goals.
• Participate in administrative and on-call responsibilities in the absence of the Director of Behavioral Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager