Patient Care Manager (RN), South Bay Cancer Center - San Jose, CA

Stanford Health Care•San Jose, CA

1d•$92 - $121•Onsite

About The Position

The Patient Care Manager is a Registered Nurse who provides unit leadership and partners with nursing staff, the healthcare team, and hospital and system leaders to create a quality practice setting that supports professional nursing and quality patient care. The role is accountable for effective delivery of competent, compassionate, and efficient patient care, and for coordination of care and supervision of a professional team that may include nursing and other staff. The manager oversees administrative and budget management, problem solving, organizational change, compliance with accreditation and regulatory standards, quality assurance and improvement, safety and risk management, and implementation of hospital and unit policies, goals, and objectives. The position also improves unit operations, communication and feedback, staff education and role design, and accepts organizational accountability for the services provided. This position is based at Stanford Cancer Center South Bay in San Jose, where Stanford and University Healthcare Alliance physicians provide coordinated cancer care. The center offers advanced cancer treatments, clinical trials, and care informed by collaborations with researchers and clinicians.

Requirements

Bachelor's and/or master's degree in Nursing from an accredited college or university.
Three years of progressively responsible, directly related work experience.
California Registered Nurse (RN) license.
Ability to contribute to health care policy formulation with a multidisciplinary team.
Ability to delegate appropriately in accordance with staff capability, preparation, standards of practice, and regulatory guidelines.
Ability to develop programs, lead process-improvement projects, and establish strategic direction and business plans for a functional group.
Ability to initiate and implement changes that improve the quality and safety of patient-care delivery.
Ability to provide leadership, influence others, prioritize system resources, promote cooperation, and serve as a role model, resource, and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and stay current with technology to communicate, manage knowledge, mitigate error, and support patient-care decisions.
Knowledge of current nursing theories, principles, practices, standards, emerging technologies, techniques, and approaches, and of professional accountability for practice outcomes.
Knowledge of applicable laws, rules, regulations, accrediting and certifying standards, and hospital and unit policies and procedures governing nursing care.
Knowledge of organizational, administrative, fiscal, and personnel-management principles and practices relevant to nursing and health care.
Knowledge of health care and hospital-system organization and administration sufficient to manage, lead, coordinate, and direct assigned operations.

Responsibilities

Plan, organize, and direct nursing services, including patient assessment, implementation of physician orders and treatment plans, medical procedures, medication administration, and record keeping.
Monitor and evaluate patient-care processes and outcomes, and coordinate nursing activities with other services and disciplines.
Demonstrate specialty-area clinical competency and model nursing practice aligned with organizational and department values.
Communicate clearly to support team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues, and improve performance.
Collaborate across the unit and hospital departments to strengthen problem solving, decision making, and performance improvement.
Plan and forecast department budgets, calculate staffing requirements, interpret fiscal reports, project workload, and monitor productivity and financial performance.
Identify unit and capital budget needs with physician and nursing colleagues; manage staff scheduling, position controls, and attendance-control procedures.
Direct personnel management in accordance with labor laws, collective bargaining agreements, and organizational policies.
Oversee staff interviewing, hiring, training, orientation, precepting, and evaluation; conduct performance appraisals and participate in employment-status decisions, disciplinary actions, and grievance responses.
Maintain 24-hour responsibility and accountability for assigned patient-care units, services, staff, and facilities.
Plan and direct short- and long-term departmental activities in accordance with hospital goals and accrediting standards; provide leadership, resources, and consultation on nursing care and practice.
Use appropriate data to monitor unit operations and achieve patient and staff satisfaction targets.
Develop, implement, and evaluate process-improvement initiatives to continually improve patient care.
Facilitate nursing staff development and clinical growth through unit competencies and education based on assessed staff needs.
Support clinical and service quality indicators and foster care that is safe, effective, patient-centered, timely, efficient, and equitable.
Apply Stanford Health Care's C-I-CARE principles to support exceptional patient and family experiences.