Patient Care Coordination San Jose- Fulltime

Lorian Home Health•San Jose, CA

1d•Onsite

About The Position

Lorian Health is seeking a Patient Care Coordinator to support department reception and intake of new referrals and maintain clinical field staff schedules for admissions, discharges, resumptions of care, recertification visits, and routine follow-up visits. The role also assists with answering phones and serves as a liaison between Lorian Health and referral sources. The position is located at 4010 Moorpark Ave, Suite 112, San Jose, California 95117, and is scheduled Tuesday through Saturday or Sunday through Thursday.

Requirements

Working knowledge of medical terminology.
Strong knowledge of Microsoft Office systems, including Word and Excel, and experience with an EMR system; HomeCare HomeBase is preferred.
Professional, customer-service-oriented phone and communication skills.
Ability to communicate effectively and tactfully with patients, doctors, and other customers in a productive, constructive, and professional manner.
Ability to organize and prioritize workload regularly based on the volume of incoming referrals.
Flexibility and ability to follow verbal and written instructions in a fast-paced, team-oriented environment.
Proficiency in routine paperwork, multitasking, and providing appropriate follow-up.
Strong interpersonal relationship-building skills.
Ability to maintain confidential patient information in accordance with HIPAA and applicable state privacy and security standards.

Nice To Haves

Experience with the HomeCare HomeBase (HCHB) EMR system.

Responsibilities

Complete department functions and activities for intake of new referrals and maintenance of clinical field staff schedules.
Assist with referral processing and act as a liaison between Lorian Health and referral sources.
Manage clinical field staff schedules and ensure admitted patients are seen as ordered by referring physicians within 48 hours.
Obtain accurate, timely patient information and enter it into the HomeCare HomeBase system to meet Medicare requirements.
Collaborate with sales and clinical management to review new referrals and determine their appropriateness for the agency.
Add relevant referral information, including demographics, history and physical, current medications, physician orders, face-to-face documentation, and surgical reports, to patient charts.
Follow up on hospital holds, updating episode status from current to hold and from hold to current.
Assist with answering phones.
Perform other duties as assigned.