Patient Care Liaison - Emergency Department (32 hours evenings)

Sturdy Memorial Hospital•Attleboro, MA

10d•$20 - $30•Onsite

About The Position

Assists by providing for general support and comfort needs of patients, families, and visitors; advocates for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels; provides information and/or direction to patients with questions or problems.

Requirements

Must possess excellent interpersonal, communication and adaptability skills, creating a favorable image in relationship to the ED and the hospital as a whole.
Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.
Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Responsibilities

Provides for general support and comfort needs of patients, families, and visitors.
Advocates for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels.
Provides information and/or direction to patients with questions or problems.
Demonstrates the knowledge and skills needed to assist in providing care to patients.
Develops and maintains positive relationships across all areas of responsibility.
Demonstrates commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
Provides timely, positive responses to the needs of all customers including patients, families, co-workers, and physicians.