Patient Care Coordinator
Asembia LLC•Trevose, PA
About The Position
The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service. Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday.
Requirements
- Must have pharmacy technician licensure or registration
- General knowledge of pharmacy laws, practices and procedures
- Knowledge of common medical terms/abbreviations and pharmacy calculations
- Understanding of insurance and third-party billing systems
- Skill to prioritize and work in a fast-paced environment
- Exemplary communication, organization, and time management skills
- Capability of working independently and as a member of a team
- Ability to preserve confidentiality of protected health information (PHI)
- Proficient in MS Word, Excel and Outlook
- Possess and maintain professional demeanor and courteous attitude
Nice To Haves
- Minimum of 2 years pharmacy experience preferred
- Previous work experience in a call center environment or customer service role preferred
Responsibilities
- Complete prescription intake process including verification of insurance coverage
- Assist physician’s offices through the prior authorization and appeals process
- Research financial assistance options for patients through copay cards, foundations, and assistance programs
- Coordinate prescription processing and delivery with dispensing pharmacies
- Manage and triage high volume of customer service phone calls while managing day to day operations
- Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals
- Ensure proper documentation of process flow from prescription initiation through completion
- Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status
- Interface with IT department to improve system functionality and workflow
- Attend team meetings to support ongoing program development
- Other responsibilities as assigned
- Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
