Patient Care Coordinator

Envita Medical Centers LLC•Scottsdale, AZ

11d•$60,000 - $65,000•Onsite

About The Position

The Patient Care Coordinator is often one of the very first people patients encounter on their Envita journey. Through compassion, communication, and patient advocacy, this role helps patients feel heard, understood, supported, and confident about taking the next step. This role is an opportunity to make a meaningful difference in the lives of patients and families during some of the most important healthcare decisions they will ever face. Envita Medical Center is a nationally recognized integrative oncology and chronic disease treatment center that combines conventional medicine, advanced diagnostics, genomic science, immunotherapy, targeted therapies, and personalized treatment strategies. The Patient Care Coordinator provides a high-touch, highly personal experience for prospective and active patients through phone, Zoom, and in-person interactions. This individual serves as a trusted resource throughout the patient journey by helping patients understand their options, prepare for consultations, navigate questions and concerns, and feel supported throughout their experience with Envita. Success in this role requires exceptional emotional intelligence, communication skills, learning agility, and the ability to quickly build trust. The ideal candidate is warm, compassionate, knowledgeable, and confident while maintaining a patient-first approach that helps individuals move forward with clarity and confidence. This role is about creating trust, reducing uncertainty, improving patient preparedness, and delivering an extraordinary patient experience during some of the most important healthcare decisions a patient and family may ever face.

Requirements

Exceptional emotional intelligence.
Exceptional communication skills.
Learning agility.
Ability to quickly build trust.
Warm, compassionate, knowledgeable, and confident demeanor.
Patient-first approach.
Strong listening skills.
Ability to navigate difficult conversations gracefully.
Highly coachable and eager to learn.
Organized, accountable, and dependable.
Passion for delivering exceptional patient experiences.
Demonstrate exceptional emotional intelligence, communication excellence, and the ability to quickly build trust with patients and families.
Active listeners who communicate with empathy, professionalism, and confidence while helping patients navigate complex healthcare decisions.
Build meaningful relationships, learn quickly, follow through on commitments, and consistently demonstrate accountability.
Adaptable, coachable, and capable of navigating patient concerns with compassion and professionalism.
Maintain a patient-first mindset and a genuine commitment to Envita's mission, values, and culture.
Lead with compassion, integrity, humility, and accountability.
Genuinely care about helping others, embrace continuous learning, and believe every patient deserves an extraordinary experience.
Thrive in collaborative environments, welcome coaching, and consistently demonstrate a patient-first mindset.

Nice To Haves

Patient Care Coordination background.
Experience in Healthcare Contact Centers.
Experience in Oncology.
Experience in Concierge Medicine.
Experience in Specialty Healthcare.
Experience in Integrative Medicine.
Experience in Patient Enrollment.
Experience in Hospitality and other high-touch service environments.
Bachelor's Degree preferred.
Equivalent experience may be considered.

Responsibilities

Serve as a trusted guide for patients and families during important and emotionally challenging decisions.
Strengthen patient communication, improve consultation readiness, and enhance patient experience.
Provide a high-touch, highly personal experience for prospective and active patients through phone, Zoom, and in-person interactions.
Help patients understand their options, prepare for consultations, navigate questions and concerns, and feel supported.
Build trust, reduce uncertainty, improve patient preparedness, and deliver an extraordinary patient experience.
Ensure every patient interaction reflects the quality, compassion, professionalism, and patient-first philosophy that define the Envita experience.
Develop patient relationships.
Ensure consultation readiness and patient preparation.
Educate patients and communicate effectively.
Act as a patient advocate.
Maintain follow-up discipline and accountability.
Ensure documentation accuracy and CRM compliance.
Navigate objections and provide patient support.
Excel in phone, Zoom, and in-person communication.
Collaborate cross-functionally.
Represent the mission and culture.