Patient Care Coordinator - Physical Therapy office
About The Position
We are seeking an experienced and highly professional Patient Care Coordinator who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care. As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within outpatient rehabilitation or a specialty clinic setting. We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization. Huntington Beach Physical Therapy Specialists (HBPTS) is currently seeking a Full-Time Patient Care Coordinator for our Harbour and Beach clinics, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.
Requirements
- Experienced and highly professional
- Passionate about delivering exceptional patient experiences
- Passionate about maintaining efficient front-office operations
- Motivated healthcare professional
- Thrives in a fast-paced setting
- Takes ownership of their work
- Values teamwork, accuracy, and patient-centered care
- Strong organizational skills
- Excellent communication abilities
- Prior experience working in a medical front office
- Proactive
- Dependable
- Committed to building long-term relationships with patients, clinicians, and the community
- Contributes to the continued growth and success of our organization
Nice To Haves
- 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
- Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred
- Strong knowledge of insurance benefits verification and common insurance terminology
- Proven ability to manage high patient volumes while maintaining accuracy and professionalism
- Excellent customer service, communication, and interpersonal skills
- Strong organizational, multitasking, and problem-solving abilities
- Comfortable working collaboratively within a team-oriented clinical environment
Responsibilities
- Provide a warm and professional welcome to all patients and visitors
- Deliver exceptional customer service and patient support throughout the care process
- Communicate effectively with patients, clinicians, referral sources, and internal departments
- Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations
- Ensure accurate patient registration and data entry within the EMR system
- Review patient charts for completeness and accuracy
- Manage patient scheduling and appointment optimization to maintain clinic efficiency
- Coordinate communication with referral sources and assist with follow-ups
- Answer and triage incoming phone calls in a professional and timely manner
- Collect copays, patient balances, and verify insurance information
- Perform scanning, faxing, and other administrative duties
- Support clinicians and assist with patient care coordination when needed
- Maintain organized documentation and ensure compliance with office procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
