Patient Care Coordinator

Dasco HME LLC•City of Cortland, NY

12d•Hybrid

About The Position

DASCO is growing and has been voted one of the top places to work in Columbus CEO magazine for multiple years. The Patient Care Coordinator plays a vital role in managing various branch office services for patients and referrals. This includes processing orders, coordinating the delivery of products and services, and educating patients. The role also supports daily branch operations through tasks such as inventory management, record-keeping, office maintenance, and ensuring regulatory compliance.

Requirements

High School diploma or GED equivalent.

Nice To Haves

Associate’s degree in related field.
Six months’ experience in healthcare/medical/insurance/DME customer service role.

Responsibilities

Coordinates services for patients and referrals, including timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements, and related follow-up to ensure service excellence.
Prepares orders for timely and accurate billing.
Delivers customer service via phone, email, and face-to-face interactions.
Sets up and advises patients and caregivers on equipment and service options, care and maintenance of equipment, insurance coverage, payment options, and other related information.
Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, and policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and all other applicable rules and regulations.
Other duties as assigned by the branch office manager.