Patient Care Coordinator

Stella Mental Health•Murray, UT

2d•Onsite

About The Position

The Patient Care Coordinator will be responsible for providing patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80. This role involves coordinating and optimizing clinic scheduling to maintain full and efficient appointment flow while meeting access standards. The coordinator will serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care. Responsibilities include facilitating all stages of the patient care journey, such as scheduling, documentation, billing coordination, and communication. The role also entails managing patient inquiries promptly and compassionately across multiple channels, supporting accurate billing processes, collections, and accounts receivable activities in partnership with the billing team. Additionally, the coordinator will participate in daily huddles and weekly meetings, track and act on patient feedback and Net Promoter data, identify process improvements, and uphold confidentiality and patient rights in compliance with HIPAA and organizational standards. This is an in-person role at the Murray, UT clinic.

Requirements

Previous experience in medical administration/reception position required
High school diploma/GED required
Strong interpersonal skills and focus on customer service
Excellent verbal and written communication skills
Detail oriented and self-motivated
Must be able to multi-task and work well with a team
Reliable, professional and friendly
Computer and technology proficiency
AOR of TMS technician
Medical office experience: 1 year (Required)
Medical receptionist: 1 year (Required)
Appointment scheduling: 1 year (Required)
Ability to Commute: Murray, UT(Required)

Nice To Haves

Medical office experience: 1 year (Preferred)
Medical insurance: 1 year (Preferred)

Responsibilities

Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal).
Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
Track and act on patient feedback and Net Promoter data to enhance service delivery.
Identify process improvements and share actionable recommendations to improve clinic operations.
Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.
Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patients’ arrival.
Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern.
Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients.
Maintains business office inventory and equipment by checking stock to determine inventory level.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintaining the reception area.