Patient Care Coordinator | Remote

Carenet Health•,

3d•Remote

About The Position

Carenet Health is seeking a Patient Care Coordinator for a remote, work-from-home position. This role is ideal for individuals passionate about healthcare, empathetic, patient-focused, and who enjoy interacting with patients, patient representatives, providers, and pharmacies. The position involves taking inbound calls to assist patients with their healthcare needs, including insurance inquiries, understanding health insurance usage, and providing triage support. Carenet Health fosters collaboration, creativity, and innovation, offering opportunities for growth through trust, opportunity, and accountability. They are looking for individuals with an entrepreneurial spirit who can deliver market-leading performance.

Requirements

High School Diploma or General Education Degree (GED) required - will be verified during background check
Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
Strong computer experience (data entry, screen navigation, keyboarding)
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Excellent oral and written communication skills
Excellent demonstration of caring, empathy and compassion
Able to work mid-day and nights with alternating OFF
Able to provide 2 monitors 22 inch each with HDMI and Display ports

Responsibilities

Take inbound calls from patients, providers and members
Help manage calls for patients that may be sick, in an emergent situations or more
Support members with their insurance needs, questions or concerns
Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Answer inquiries on benefit claims, appeals, and authorizations