Patient Care Coordinator

InnovaCare Health • Orlando, FL

18d • Onsite

About The Position

InnovaCare Management Services Company, LLC is seeking a Patient Care Coordinator (PCC) to manage the front desk workflow, assist patients with various needs, and maintain accurate patient records. The PCC will be responsible for welcoming patients, managing waiting room times, and ensuring smooth communication between patients, administrative staff, and medical assistants. This role involves handling patient registration, financial responsibilities, scheduling, and medical record management.

Requirements

• Ability to manage waiting room times effectively.
• Proficiency in obtaining, recording, and updating personal and financial information.
• Skill in assisting patients with healthcare system issues, financial or social barriers.
• Experience with patient intake processes and scanning documents.
• Ability to collect patient financial responsibilities and issue receipts.
• Experience managing a cashier box, balancing deposits, and preparing bank deposits.
• Professional phone etiquette and appointment scheduling skills.
• Experience managing medical records, including filing and scanning.
• Ability to process requests for medical records release.
• Familiarity with E-Verify.

Nice To Haves

• Assisting case managers with scheduling hospital follow-up.

Responsibilities

• Welcome patients and visitors upon arrival to the clinic.
• Manage the waiting room to ensure wait times are within 15 minutes of arrival, keeping patients and visitors notified of any delays.
• Manage the front desk workflow and communicate with Medical Assistants (MAs).
• Manage the providers' schedules daily.
• Maintain accurate registration by obtaining, recording, and updating personal and financial information.
• Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assist patients with intake processes, including scanning required documents.
• Collect patient's financial payment responsibility (e.g., co-payments, co-insurance, deductibles or issues receipts).
• Manage cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors, greet them promptly, and professionally answer phone calls, scheduling appointments per guidelines.
• Answer phones and schedule appointments.
• Assist the case manager with scheduling hospital follow-up.
• Manage medical records (maintain, file/scan, prepare for schedule).
• Ensure all correspondence is scanned and/or filed in a timely manner.
• Process requests for medical records release and maintain appropriate logs.
• Perform all other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed