Patient Care Coordinator for PT Office – Great Team + Clear Systems + Growth
About The Position
This role is a blended Patient Care Coordinator / Rehab Technician position within a therapist-owned outpatient physical therapy practice. The Patient Care Coordinator (PCC) duties, making up roughly 60% of the role, include scheduling, patient communication, insurance verification, and front desk operations. The remaining portion involves supporting the clinical team directly, such as assisting patients with exercises, maintaining a clean and organized clinic environment, and ensuring efficient patient flow. The position is designed for individuals who are energized by both patient interaction and operational efficiency, emphasizing a love for people and systems.
Requirements
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum 1 year of customer service experience; healthcare setting a plus.
- Strong verbal and written communication skills.
- High attention to detail and comfort with data accuracy.
- Proficiency technology and software/computer use.
- Energized by helping people, not just processing them.
- Comfortable in a fast-paced environment where priorities can shift and teamwork matters.
Responsibilities
- Be the warm, professional first impression every patient receives — by phone, email, or in person.
- Schedule patients efficiently to maximize clinic capacity, using waitlists, lead follow-up, and proactive outreach.
- Follow up with new patient leads within 24 hours to convert inquiries into scheduled evaluations.
- Verify insurance eligibility and benefits daily for all upcoming patients.
- Collect and accurately enter patient demographic, insurance, and payment information into the EMR.
- Process check-ins, collect co-pays and outstanding balances, and document transactions accurately.
- Communicate consistently with the clinical team and escalate patient concerns quickly and professionally.
- Complete daily opening and closing checklists and keep the front desk environment organized and professional.
- Set up and assist patients with their prescribed exercise programs under PT supervision.
- Ensure patients feel safe, confident, and supported during their sessions.
- Clean and prepare treatment areas between patients to maintain a professional, sanitary environment.
- Monitor and manage supply inventory, restocking and reporting proactively.
- Support smooth patient flow and assist the clinical team during high-volume periods.
Benefits
- Paid Time Off: Up to 33 days per year, with required use encouraged
- Paid Paid Vacation: Up to $1,350 in vacation expense reimbursement annually
- 401(k) with 4% Company Match
- Medical, Dental, Vision, Life, Accident, Hospital Indemnity, Critical Illness, and Pet Insurance
- FSA / Section 125 Plan
- Free gym access 24/7
- Training and nutrition discounts at Spectrum Fitness
- Paid jury duty leave and bereavement leave
- Clear growth tracks with defined paths into Admin Specialist, leadership, customer service, or billing and finance roles
- Consistent 1:1s and team meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
