Patient Care Coordinator - Front Office

Skin And Cancer Institute•Grass Valley, CA

23h•Onsite

About The Position

Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to patient care and confidentiality.

Requirements

Strong customer service and interpersonal skills
Ability to multitask and stay organized under pressure
Knowledge of insurance types and billing procedures
Proficiency in Microsoft Office and EMA software
Effective verbal and written communication skills
Ability to maintain confidentiality and professionalism
High school diploma or equivalent required.
1–2 years of experience in a medical office or customer service role preferred.
Familiarity with HIPAA regulations and healthcare operations.

Nice To Haves

Additional training or certification in medical office administration is preferred.

Responsibilities

Courteously check patients in and out according to our Customer Service standards.
Verify insurance and collect appropriate dues.
Balance and reconcile money collected during your work shift.
Schedule appointments, maintain and update the schedule as needed.
Confirm appointments for providers, aestheticians and RN’s.
Create and maintain patient charts, ensure you have up to date information at all times.
Prepare superbills accurately and in a timely manner.
Follow all HIPPA regulations, keep patient personal and financial information confidential.
Anticipate and respond positively to changing conditions.
Ability to stay focused on what needs to be accomplished while under pressure.
Ability to listen and communicate effectively and kindly while listening to patient complaints.
Keep the front office neat and orderly to maintain our high standards.
Maintain inventory, place order weekly as needed.
Other duties as assigned to assist the overall function of your location.
Verify insurance (deductible and copay amounts)
Know the difference between an HMO and PPO
Ability to know the difference between Blue Cross and Blue Shield
Ability to determine Medi-Cal HMO patients requires authorization and should be billed to Medical Group or IPA
Ability to read insurance card and input the correct payer id or payer name and address
Ability to know Military Insurance programs require specific policy info (SS# or 11 Digit id)
Ability to multi-task in an expeditious manner
Ability to know if the payer is contracted with Tax id/NPI
Verify authorization for HMO commercial and Medi-cal HMO
Awareness of completing all patient Demographics to avoid claim rejections
Ability to post copays into EMA
Ability to verify straight Medicare vs Medicare Advantage Plan
Distinguish primary insurance vs secondary insurance