Bilingual Patient Care Coordinator - (Remote)

Sentrex Health Solutions • ,

12h • Remote

About The Position

Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. We are currently looking for a Patient Care Coordinator to be the supportive force that empowers our Patient Programs. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Patient Care Coordinator will be responsible for managing all aspects of Patient Coordination, including responding to frequently asked questions, responding to intermediate questions about the reimbursement process, medication delivery coordination, and internal coordination communication. The Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout their treatment with ease and in a timely manner.

Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Professional and courteous telephone manner with strong attention to detail.
• Excellent verbal and written communication, listening, and customer service skills
• Proven ability to multi-task, set priorities, and manage competing deadlines in a fast-paced environment.
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• Demonstrated ability to problem-solve and think creatively to achieve effective outcomes.
• Comfortable working both independently and collaboratively within a team setting.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

Nice To Haves

• Experience working with Patient Support Programs is an asset

Responsibilities

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Maintain an understanding of public, private and federal funding programs and reimbursement pathways.
• Help patients navigate the insurance landscape, walking them through how to find insurance forms, acquire signatures and submit to their insurers for a response.
• Providing effective and timely management of inbound faxes and email communication.
• Ensuring complete and high-quality data entry into our database systems.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Other duties as assigned by your manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED