Patient Care Coordinator

US Physical Therapy•Mechanicsville, VA

29d

About The Position

As a Patient Care Coordinator, you are the first point of contact for our patients and play a critical role in ensuring an exceptional patient experience from the initial phone call through discharge. In addition to providing outstanding customer service, you will coordinate scheduling, verify insurance benefits, obtain prior authorizations, and ensure patients are financially and administratively prepared for their care. As a Patient Care Coordinator, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.

Requirements

Minimum of 2 years of medical front office experience, preferably in an outpatient therapy, orthopedic, or physician practice setting.
Experience verifying insurance benefits and obtaining prior authorizations is required.
Proficiency with Microsoft Office, including Word, Excel, and Outlook
Experience with electronic medical records (EMR)
Outstanding verbal and written communication skills
Excellent organizational and time management abilities
Dependable, self-motivated, and adaptable to changing priorities
Positive attitude with a strong commitment to teamwork and patient-centered care

Nice To Haves

The ideal candidate is highly organized, detail-oriented, and experienced in insurance verification and preauthorization processes.
This individual thrives in a fast-paced healthcare environment, communicates effectively with patients, providers, and insurance carriers, and takes pride in creating a smooth, positive experience for every patient.

Responsibilities

Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.
Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care.
Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.
Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirements
Maintain thorough documentation of insurance communications and authorization activity within the electronic medical record.

Benefits

Competitive compensation
Comprehensive benefits package including medical, dental, and vision insurance
401(k) with company support
Generous Paid Time Off (PTO)
Employee Assistance Program (EAP)
Employee discount programs
Ongoing professional development and career advancement opportunities
Leadership and growth pathways within the organization
A collaborative, supportive, family-friendly work environment
The opportunity to work alongside highly skilled clinicians and an exceptional support team
A company culture focused on investing in its people and celebrating success