Patient Care Coordinator

InnovaCare•West Palm Beach, FL

13d•Onsite

About The Position

The Patient Care Coordinator (PCC) is responsible for managing the front desk workflow, ensuring efficient patient flow, and providing excellent customer service. This role involves welcoming patients, managing wait times, coordinating with medical assistants, managing provider schedules, and assisting patients with various needs related to their healthcare experience.

Requirements

High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Ability to react calmly and effectively in emergency situations.
Basic mathematical skills.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks.

Nice To Haves

At least 2-3 years in a medical-related customer service role.
Bilingual in English/Spanish preferred.

Responsibilities

Welcome patients and visitors upon arrival to the clinic.
Manage the waiting room to ensure wait times are within 15 minutes of arrival, notifying patients of any delays.
Manage the front desk workflow and communicate with Medical Assistants (MAs).
Manage the providers' schedules daily.
Maintain accurate registration by obtaining, recording, and updating personal and financial information.
Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assist patients with intake processes including scanning required documents.
Collect patient's financial responsibility (e.g., co-payments, co-insurance, deductibles or issues receipts).
May manage cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
Process walk-in patients and visitors, greet them, promptly and professionally answer phone calls, and if applicable, schedule appointments per guidelines.
Answer phones and schedule appointments.
May also assist the case manager with scheduling hospital follow-up.
Manage medical records (maintain, file/scan, prepare for schedule).
Ensure all correspondence is scanned and/or filed in a timely manner.
Process requests for medical records release and maintain appropriate logs.
Perform all other related duties as assigned.