Patient Care Coordinator, Day Shift, Outpatient Orthopedics

Adventist HealthCare • Rockville, MD

4d • Onsite

About The Position

Adventist HealthCare's Outpatient Orthopedic Practice seeks to hire an experienced Patient Care Coordinator for our Orthopedic Surgery location who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Patient Care Coordinator you will serve as the primary contact for total joint replacement patients throughout the surgical journey, guiding them through pre-operative, peri-operative, and post-operative processes. You will coordinate appointments related to surgery, medical clearance, pre-admission testing, rehabilitation, and follow-up care. This role also involves managing patient referrals, scheduling initial appointments, obtaining treatment/visit authorizations, medical documentation, and communicating with insurance carriers, adjusters, attorneys, providers, and patients. Additionally, you will be responsible for post-operative pain management in collaboration with the surgeon's pain management protocol, and provide educational materials and answer patient questions regarding the surgical process. Other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED required
• Minimum of three (3) years of experience in a physician practice, orthopedic practice, surgical coordination, care coordination, or related healthcare setting required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required
• Active American Heart Association Basic Life Support (BLS) certification required

Nice To Haves

• Associate degree in Health Sciences, Medical Assisting, Nursing, Healthcare Administration, or related field preferred
• Experience working with total joint replacement patients.
• Experience with surgical scheduling and authorizations.
• Experience with quality improvement initiatives and patient education programs.
• Experience utilizing Epic or other electronic medical record systems.
• Orthopedic or Surgical Practice certification or experience.
• Certified Orthopedic Technologist (preferred but not required).
• Knowledge of orthopedic procedures, particularly joint replacement surgery.
• Understanding of pre-operative and post-operative patient care processes.
• Strong patient education and coaching skills.
• Excellent interpersonal and customer service skills.
• Ability to build positive relationships with patients, physicians, and interdisciplinary teams.
• Strong organizational and project management skills.
• Ability to manage multiple patients and priorities simultaneously.
• Detail-oriented with strong follow-through.
• Proficiency with EMR systems and Microsoft Office applications.
• Ability to analyze reports and track program outcomes.

Responsibilities

• Serve as the primary contact for total joint replacement patients throughout the surgical journey.
• Guide patients through pre-operative, peri-operative, and post-operative processes.
• Coordinate appointments related to surgery, medical clearance, pre-admission testing, rehabilitation, and follow-up care.
• Manage patient referrals, scheduling initial appointments, obtains treatment/visit authorizations, medical documentation, and communicates with insurance carriers, adjusters, attorneys, providers, and patients.
• Responsible for post-operative pain management in collaboration with the surgeon's pain management protocol.
• Provide educational materials and answer patient questions regarding the surgical process.
• Other duties and responsibilities as assigned.

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED