Patient Care Coordinator

Lafayette Physical Therapy•Lafayette, LA

11h•Hybrid

About The Position

We are looking for a friendly and motivated individual to join our amazing team. The Patient Care Coordinator works at the front desk assisting patients in person and over the phone to schedule appointments, collect payments, set up patient charts (through the Medical Record Software). We have a fast-paced environment and are motivated by helping people in our community regain movement and function. If you love being of service to the community, are detail oriented, and are looking to be a part of a caring and dedicated team we would love to meet you!

Requirements

Embody the Company Core Values: Integrity, Communication, Willingness, Customer Focus, Teamwork, and Goal Oriented.
Positive Attitude, friendly, and professional
Desire and ability to work and multi-task in a fast-paced busy environment
Ability to prioritize tasks, follow directions accurately and meet deadlines
Strong Computer Skills: Microsoft Word and Excel, email, Windows 11 (or similar), data entry abilities with typing Speed of 45wpm or higher by touch.

Responsibilities

Greeting patients, checking patients in, collecting copayments/service charges owed, and directing them to where to go in the clinic.
Patient chart/paperwork preparation, scanning, and filing.
Verifying patient Insurances and informing them of their coverage. (We have a Billing Department that handles most of the verifications, the Front Desk is responsible for doing some verifications and communicating benefits to patients).
Answering Phones, assisting patients over the phone, and directing calls.
New patient intakes for Physical Therapy, Massage, and Wellness Services and scheduling appointments.
Work as a team with other staff members in order to provide excellent customer service and teamwork.