Patient Care Coordinator

SERC Physical Therapy • Olathe, KS

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About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Olathe, Kansas. This entry-level office position maintains pleasant and consistent daily clinic operations and supports clinic growth through excellent execution of practice management and patient intake processes. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an orderly front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, and help create a positive patient experience. The position operates within normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position; reasonable accommodations may be made absent undue hardship.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED