Patient Care Coordinator

Avant Respiratory•Red Deer, AB

17d•Onsite

About The Position

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Red Deer team. This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

Requirements

High school diploma required
Professional, friendly manner with strong customer service values
Excellent organizational skills and sharp attention to detail
Strong written and verbal communication skills
Comfortable using Microsoft Office and learning new software systems
Strong problem-solving skills with the ability to prioritize multiple responsibilities
Comfortable lifting and moving equipment up to 50 lbs

Nice To Haves

college degree in administration or equivalent is an asset
Previous experience in customer service, administration, reception, healthcare, or another patient-facing role is considered an asset
AADL billing experience and familiarity with their online system is preferred
Healthcare licensing (RN/RPN) is a plus — but not required; we welcome all applicants
Sales support or merchandising experience is considered an asset

Responsibilities

Welcome patients, assist with purchases, book appointments, and answer general therapy inquiries
Answer phones and faxes, distribute correspondence, and support general office operations
Manage incoming referrals and maintain accurate patient documentation within our Electronic Medical Record (EMR) system
Make re-supply calls to existing patients and support ongoing patient relationships
Process payments, assist with purchases, and support inventory management
Submit and manage Alberta Aids to Daily Living (AADL) funding applications for multiple offices
Bill private insurance companies and government agencies while maintaining accurate payment records
Follow up on outstanding balances and support accounts receivable
Assist with initial home oxygen set-ups, including equipment preparation and patient education
Assist with CPAP set-ups, patient education, and troubleshooting therapy equipment and supplies
Build and maintain relationships with referral sources
Support social media initiatives, patient experience programs, and clinic marketing materials
Participate in the on-call rotation as required