Patient Care Coordinator

Cencora•Remote, KY

1d•Remote

About The Position

The Patient Care Coordinator will be responsible for answering and resolving patient inquiries within committed time frames. This role requires understanding the physical, psychological, and social challenges of specific disease states to assist patients with drug therapy and pharmacy care issues, promoting drug compliance, and reporting adverse events. The coordinator will establish and maintain strong customer relationships with physician practices to streamline communication and participate in the administration of the patient's pharmacy care plan. Responsibilities include troubleshooting and resolving patient and payer issues, working in a team-structured environment, embracing a continuous quality improvement customer service approach, and maintaining current notes and documentation related to patient drug therapy and pharmacy care plans. The role also involves coordinating responses with internal and external parties and actively participating in discussions with pharmacists, nursing services, and other pharmacy care coordinators.

Requirements

Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
Strong time management, organizational skills, initiative, professional demeanor and positive attitude
Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative
Ability to communicate effectively both orally and in writing
Ability to promote a positive team environment
A champion for excellence, efficiency and quality
Ability to collaborate with other professionals within the organization
Strong interpersonal skills
Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook

Nice To Haves

Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Responsibilities

Answers and resolves patient inquiries within committed time frames.
Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
Promotes drug compliance.
Reports all adverse events related to drug therapy and pharmacy care.
Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
Participates in administration of patient's pharmacy care plan.
Troubleshoots and resolves patient and payer issues in a timely fashion.
Works in a team-structured environment to provide support to other members of the healthcare team.
Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed.
Coordinates responses and resolutions with appropriate internal and external parties.
Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
Performs related duties as assigned.