Patient Care Coordinator

Upstream Rehabilitation • Belton, MO

1d • Onsite

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator in Belton, Missouri. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent multitasking across computer programs and providing a welcoming, high-quality experience for patients and visitors.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work takes place indoors and is primarily sedentary, with regular computer and office-equipment use and occasional light physical activity.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
• Schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Three weeks of paid time off
• Paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED