Patient Care Coordinator

InnovaCare • Orlando, FL

27d

About The Position

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating , planning, and advocating for health needs on an individual and on-going basis .

Requirements

• High school diploma or GED equivalent.
• Strong customer service focus .
• Effective written and oral communication skills .
• Teamwork orientation .
• Organized and ability to manage competing priorities .
• Knowledge of medical terminology .
• Knowledge of ICD-10 and CPT coding .
• Expert in computer literacy in electronic health record .
• Ability to react calmly and effectively in emergency situations .
• Basic mathematical skills.
• Safe work practices in a clinic setting .
• Able to follow through with delegated tasks.

Nice To Haves

• At least 1 -2 years in a medical related customer service role .
• Bilingual in English/Spanish preferred but not .

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays .
• Manages the front desk workflow and communicates with the MA’s.
• Manages the providers schedule daily .
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate , transportation services or prescription assistance ) ; and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts ) .
• May manage cashier box or similar location , balances daily deposits , and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines .
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up .
• Manages medical records ( maintains , files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs , etc.
• Performs all other related duties as assigned .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED