Patient Care Coordinator - Family Health Center

Concord Hospital • Concord, NH

15h • Onsite

About The Position

Do you live for organization and check lists? Dread the possibility of being bored or having down time? Then healthcare life might be for you. Concord Hospital Family Health Center has an opening for a Patient Care Coordinator. We need a dedicated, positive team member to assist clinical staff with administrative responsibilities and enjoy working in a fast paced, high energy work environment. A busy task master with empathetic persona is required. If you are shy or seek to avoid a fast paced environment, then this is not the role for you. The ideal candidate possesses the following: A desire to own assigned projects Solid computer and data entry skills Strong attention to detail Ability to multi-task, prioritize and keep all projects organized Strong written and verbal communications skills Proficiency in database management The ideal candidate will thrive in a fast-paced, somewhat chaotic environment. Please submit a compelling cover letter along with your resume - convince us you are the best candidate for this role! Summary Under the general supervision of the Practice Administrator/ Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible that the patient receives timely, efficient and compassionate customer service. Education High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure Experience Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Requirements

• A desire to own assigned projects
• Solid computer and data entry skills
• Strong attention to detail
• Ability to multi-task, prioritize and keep all projects organized
• Strong written and verbal communications skills
• Proficiency in database management
• High School degree or General Educational Development equivalency required
• must pass annual registration competency exam
• Proven customer service experience
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards

Nice To Haves

• Demonstrated customer service ability to interact with the public, staff and patients preferred
• Familiarity with medical terminology preferred

Responsibilities

• performs a variety of clerical and data management functions in support of patient registration
• referral coordination
• phone management and other patient care coordinator duties
• primary access point for patients and their families
• responsible that the patient receives timely, efficient and compassionate customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees