Patient Care Coordinator - Care Animal Hospital of Pleasant Prairie
Mission Pet Health•Pleasant Prairie, WI
•Onsite
About The Position
As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.
Requirements
- A high school diploma or equivalent.
- A genuine love for animals and a passion for delivering exceptional client service.
- A friendly, personable, and empathetic demeanor.
- Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
- Excellent written and verbal communication skills.
- Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
- A flexible schedule is required, must be able to work between the hours of 7:00 AM and 7:00 PM Monday through Friday as well as some Saturdays 8:00 AM to 2:00 PM.
Nice To Haves
- Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
Responsibilities
- Contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
- Be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
- Create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
- Collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
- Clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
- Conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.
Benefits
- Competitive hourly rate based on your experience
- Comprehensive benefits package
- Health, Dental, and Vision insurance
- Employee Assistance Program (EAP)
- 401k retirement plan
- Life Insurance
- Short-Term Disability options
- Educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
- Paid time off
- Discounted veterinary care for your own pets
- Free 24/7 access to doctors through Teladoc
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
