Senior Patient Care Coordinator
About The Position
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day-to-day operations for the practice. The Administrative Lead works collaboratively with practice leadership and clinicians to ensure optimal operating efficiency, clinician productivity and patient satisfaction.
Requirements
- 1+ years of experience in a medical setting with demonstrated leadership competency
- 1+ years of customer service experience
- Intermediate level of computer proficiency in Microsoft Office
- Access to reliable transportation and valid US driver’s license
Nice To Haves
- Experience working in a primary care setting
- Experience working with Epic
Responsibilities
- Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic information
- Oversee and support administrative staff in front office processes
- Work collaboratively with the Practice Manager to manage staff schedules and coverage
- Conduct or participate in scheduled practice meetings and daily briefs
- Oversee critical processes such as active daily schedule management and PCI compliance
- Assist in the handling of patient complaints
- Participate with Practice Manager in new staff selection and hiring and on-boarding of new Medical Receptionists
- Conduct on-site new staff administrative training
- Participate in organizational initiatives and projects including workflow improvement initiatives
- Provide coverage at other ProHealth locations on an ad hoc basis
- Perform other duties as assigned
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
