Patient Care Coordinator
About The Position
LaserAway is the nation's leader in aesthetic dermatology, combining medical expertise with luxury-level service across hundreds of clinics nationwide. Our Patient Care Coordinators (PCCs) are trusted advisors who build loyal patient books and drive real business outcomes. You will own a patient book and a revenue target, leading one-on-one consultations, designing customized treatment plans, and guiding patients through their full aesthetic journey. This role involves conducting consultations, educating patients on services, presenting treatment plans and financing options, and partnering with clinicians and the Location Director to deliver a premium patient experience. You will utilize LaserAway's custom CRM for a steady pipeline of leads and patient history.
Requirements
- 2+ years in luxury, med spa, or high-ticket consultative sales.
- Comfortable in a commission-first structure.
- Polished, confident, and patient-centered in every interaction.
- Weekend availability required.
- Motivated by results.
Nice To Haves
- No medical background required.
Responsibilities
- Conduct one-on-one consultations with patients.
- Educate patients on laser, body contouring, and injectable services.
- Present customized treatment plans and financing options.
- Guide patients through their full aesthetic journey.
- Build long-term patient relationships and loyalty.
- Partner with clinicians and Location Director for a seamless patient experience.
- Utilize the custom CRM for lead management and patient history access.
- Grow a patient book and achieve revenue targets.
Benefits
- Competitive base salary + uncapped commission on every treatment plan sold + monthly bonuses.
- Average first-year earnings: $70,000 - $95,000.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off (PTO).
- Employee discounts on treatments and products.
- Comprehensive paid training.
- Clear advancement into Lead PCC and Location Director roles for top performers.
- Disability and Life Insurance.
- Additional ancillary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
