Patient Care Coordinator

Upstream Rehabilitation • Clarksville, TN

1d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its clinic team in Clarksville, Tennessee. This is an entry-level office role responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires strong customer service, organization, multitasking, and frequent use of computer and office equipment.

The position operates Monday through Friday during normal business hours and requires at least 40 hours per week. Attendance at some evening or weekend special events, or additional hours as needed, may be required. The work is primarily sedentary in an indoor clinic environment, with occasional walking, standing, and handling of light items.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service, including patient payments.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED