Patient Care Coordinator Physical Therapy Full Time Days
About The Position
The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, downloading glucometers, assisting with patient weights, coordinating virtual classes and support groups, updating patient ques. The essential functions listed below are general examples and not a description of comprehensive duties. Specific duties and responsibilities may vary depending on department or program needs without changing nature or scope of this position or level of responsibility. May be asked to perform other duties as assigned.
Requirements
- AA Degree preferred
- Two Years medical office experience
- Excellent communication skills.
- Excellent phone and computer skills.
- Working knowledge of medical terminology.
- Working knowledge of insurance terminology.
- Strong organization skills and attention to detail.
Responsibilities
- Greets patients and manages phone calls
- Provides information on various department clinical programs to patients during patient scheduling/intake call
- Schedules new and returning patient appointments
- Coordinates virtual classes and support groups
- Downloads and prints patient glucometer and continuous glucose monitor data
- Assists with getting patient weights
- Creates patient education packets for various clinical programs both inpatient and outpatient
- Manages referral que and generates referrals when appropriate
- Sends communication to referring physician offices when appropriate
- Scans patient related documents for various clinical programs
- Requests relevant laboratory data in preparation for patient visits
- Assists the bariatric patient care advocate with guiding patients through the bariatric program
- Builds customer relations through positive interaction with patients and other hospital departments
- Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements
- Responsible for obtaining insurance and/or employer authorization as applicable.
- Responsible for explaining benefits and co-payments to patients as applicable.
- Responsible for subpoena and medical record requests, locating medical reports in various systems.
- Ensures the daily review of email system for department communications.
- Participates in department in-service programs.
- Performs education modules monthly and HealthStream education when due.
- Assists with inventory and replacement of supplies by ordering or notifying supervisor.
- Attends huddles and mandatory in-service meetings.
- Accepts assignment of other duties as needed, receives training and/or orientation.
- Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – ValleyCare’s patient-experience and represents a framework for patient-centered interactions
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
