Patient Care Coordinator
About The Position
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves. The Patient Care Coordinator will provide customer service and be the first point of contact to patients and Physicians by reviewing patient profiles, scheduling deliveries of patient’s medication and scheduling patient nursing services; collecting key clinical information vis URAC patient assessments.
Requirements
- High school diploma or equivalent.
- Previous customer service or administrative experience in a healthcare, pharmacy, or medical office setting.
- Ability to follow instructions and work as part of a team.
- Ability to follow company policies and safety guidelines.
- Experienced with scheduling software and electronic medical records (EMR) systems.
- Typing speed of at least 45 wpm.
Nice To Haves
- Familiarity with basic medical terminology.
- Experience answering phones and working with patients or customers.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of insurance processes, referrals, and prior authorizations
- Strong communication skills with a patient-focused, empathetic approach
- Excellent attention to detail and documentation accuracy
- Ability to manage high-volume workloads and prioritize effectively
- Dependable, adaptable, and collaborative team player
- Committed to HIPAA compliance and quality standards
Responsibilities
- Collect basic patient information as instructed.
- Help schedule medication deliveries and refills.
- Update and maintain delivery schedules.
- Answer patient phone calls and direct questions to the appropriate team member.
- Provide basic information about medication deliveries and supplies.
- Help collect required forms and signatures.
- Assist with entering medication and supply orders under supervision.
- Communicate with pharmacy and nursing teams to support timely deliveries.
- Report patient concerns or issues to a supervisor or clinical team members.
Benefits
- Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
- Great pay and general compensation structures
- Employee assistance program to assist with mental health, legal questions, financial counseling etc.
- Comprehensive PTO and sick leave options
- 401k program
- Plenty of opportunities for growth and advancement
- Company sponsored outings and team-building events
- Casual Fridays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
