Patient Care Coordinator (Ottawa, IL)

Starkey Canada • Ottawa, IL

3d • Onsite

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources. At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

Requirements

• High school diploma or GED
• 1-2 years’ experience in a customer service or retail position preferred
• Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems
• Industry familiarity encouraged
• Excellent Customer Service skills
• Ability to manage all confidential information with complete discretion
• Ability to organize and multitask
• Problem solving skills
• Good communication and interpersonal skills required
• A strong desire to learn and positive outlook
• Ability to pass a basic computer assessment during in person interview

Responsibilities

• Receive all patients into the clinic according to standards set forth by the company. (Reception Protocol)
• Facilitate a concierge-level patient experience in the front office. (Setting the Stage)
• Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)
• Manage patient accounts receivable, deposits and inventory for Clinic Team. (Accounts Management)
• Help build practice through patient contact, outreach and retention marketing. (Customer Lifecycle)
• Maintain day-to-day operational procedures. (Integration)
• Other duties/responsibilities as assigned

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• short-term disability insurance
• long-term disability insurance
• employee assistance program
• hearing aid benefits
• PTO
• paid sick and safe time
• 6 paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED