Care Supervisor - Ottawa

CBI Home Health•Ottawa, ON

20h•Onsite

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca. Because Your Care Matters. CBI Home Health is looking to hire a Care Supervisor in Ottawa. This posting is for an existing vacancy. The position is a 12-month term contract to cover a leave of absence.

Requirements

Possess a current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
Have 2 years of supervisory experience and/or experience in the home health service delivery
Be able to effectively establish and build rapport with clients and Care Staff
Possess a valid Ontario driver’s license with access to a reliable vehicle
Have the ability to provide the best possible solutions to problems that align with policies and uphold best practices
Be self-motivated with an ability to work both independently and as an effective member of a team

Responsibilities

Respond to patient referrals within timelines (internal and external)
Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
Document all required information, including any information pertinent to the client status and care planning
Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
Reassess patients at interim visits to ensure the service plan continues to be appropriate
Be responsible for investigation, resolution and reporting of all customer related complaints
Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
Ensure accurate and timely completion of appropriate documentation, including client charting
Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
Ensure a timely and comprehensive response to Incident Reporting (IR)
Ensure policies and procedures are enforced and reflect best practices.