Patient Care Coordinator - Centre Dentaire Boucher Levesque Maltais

dentalcorp•Dieppe, NB

9d•Onsite

About The Position

Centre dentaire BLM is a modern and patient-centred dental clinic committed to delivering high-quality oral care in a welcoming and professional environment. We serve patients of all ages with a comprehensive range of services, from preventive care to restorative and cosmetic treatments, always with a focus on comfort, trust, and excellence in care. Our team is built on collaboration, respect, and continuous learning. We strive to foster a supportive workplace where every team member can grow professionally, contribute their strengths, and feel valued. With up-to-date technology, efficient systems, and a warm clinic atmosphere, we aim to make every visit positive for both patients and staff alike. At Centre dentaire BLM, we believe that exceptional patient care begins with a strong, engaged team and we’re proud to offer a work environment that balances professional standards with genuine teamwork and community spirit.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner